Answers to Common Questions
The quick answers most residents are looking for. Still need help? Our team is one click away.
Rent Payments
How do I pay rent?+
Log in to your resident portal to pay by ACH or card. AutoPay is available and recommended.
When is rent due?+
Rent is due on the 1st of each month. Late fees apply per your lease terms.
Can I split rent with roommates?+
Yes — multiple residents can each make a portion of the payment through the portal.
Portal Help
I forgot my password.+
Use the reset link on the login screen. If you're still stuck, contact our team.
How do I view my lease?+
Open the Documents section of your portal to access your lease and addendums anytime.
Maintenance
How do I submit a request?+
Submit through the portal with photos and access notes. Emergencies should be called in.
How long does a repair take?+
Non-emergency requests are typically scheduled within a few business days, depending on vendor availability and parts.
Move-In
What happens after I'm approved?+
You'll receive lease documents, a move-in checklist, and instructions for deposit and first month's rent.
When do I get keys?+
Keys are released at lease start once funds have cleared and the lease is fully signed.
Pets
Are pets allowed?+
Pet policies are property-specific. All pets and assistance animals require screening before move-in.
Are there pet fees?+
Pet fees and deposits vary by property and pet profile. Details are confirmed during approval.
Utilities
Which utilities do I set up?+
Resident-paid utilities vary by property — your lease specifies which accounts to set up and by when.
Lease & Renewals
When will I hear about renewal?+
We typically reach out 60–90 days before lease end with renewal options.
Can I end my lease early?+
Early termination terms are outlined in your lease. Contact us to discuss your situation.