Maintenance
Clear, Organized Repair Coordination
A maintenance process designed around visibility, communication, and quality of work — so issues get resolved quickly and properly.
Submit a Non-Emergency Request
Log in to your resident portal to submit a request with photos and access notes. You'll receive status updates as the request moves through our workflow.
Submit Maintenance RequestEmergency?
For life-safety emergencies call 911 first. For maintenance emergencies, call our 24/7 line:
(208) 379-2408Emergencies
- •No heat in winter / no AC in extreme heat
- •Active water leak that cannot be shut off
- •Sewage backup inside the home
- •Gas smell (call utility first, then us)
- •Fire (call 911 first)
- •Lockouts after hours (resident responsibility may apply)
Non-Emergencies
- •Dripping faucets, slow drains
- •Appliance issues (still functional)
- •Minor electrical (single outlet)
- •Cosmetic repairs
- •General questions about systems
Maintenance Workflow
From request to documented resolution
1
Maintenance Request Submitted
2
Triage & Vendor Coordination
3
Owner Approval (if required)
4
Repair Scheduled with Resident
5
Work Completed & Verified
6
Documentation Uploaded
Photos & Access Notes
Include clear photos and a brief description. Let us know preferred entry times, pet info, and any code or lockbox details so vendors can complete work efficiently.
Resident Responsibilities
- •Change HVAC filters quarterly
- •Test smoke and CO detectors monthly
- •Keep drains clear of debris
- •Report issues promptly to prevent damage
- •Provide reasonable access for repairs